nCompass
Dashboard - Solution Center
Dashboard - Solution Center Dashboard is the landing page for the Solution Center Module. It displays important updates and statistics related to support tickets and activities. The following is a set of information the user can get from widgets on ...
Widgets - Solution Center
Widgets - Solution Center Widgets are plugins used to display dynamic content of ticket statistics on the dashboard. My Widgets section is displayed in the top right corner of the dashboard and show the number of tickets present in the Solution ...
Library - Operations
Library - Operations Operations Manuals allow the franchisor to provide guidelines about operations to the franchisees in a cost effective and secure manner. Franchisee can conveniently get all updated operational guidelines through the Operation ...
How to Add, Edit, or Delete a Topic
How to Add, Edit, or Delete a Topic Adding a New Topic: When a User goes to create a new Topic, they may select from one of the pre-designated Templates to setup the current Topic to be worked on. Editing/Deleting a Topic: The user can Edit or Delete ...
Library - Documents
Library - Documents Ensuring the proper permissions are rolled out to the end users is a crucial step in securing your proprietary data. Some files warrant interaction between all Users, where other files need to be reduced to specific locations, or ...
Library - Departments
Library - Departments The Departments section is where corporate can find information specific to their departments. It allows the franchisor to document all processes and policies specific to the departments in order to provide a consistent ...
How to Add, Edit, or Delete a Chapter
How to Add, Edit, or Delete a Chapter Adding a New Chapter: The user can create a new chapter by clicking on the ‘New’ button in the top right corner of Operations, Departments, or Company Guide section. A new area will appear where the user can fill ...
Library Dashboard
Library Dashboard Dashboard is the landing page of the Library Module, displaying all important updates and statistics on one page. The following is a set of information the user can get from widgets on the Library Dashboard: · Not Updated: Lists the ...
Library - Company Guide
Library - Company Guide The Company Guide contains documents consisting of standard company policies and operating procedures. All company guide documents are specific to corporate. Click the ‘Company Guide’ button under ‘Library’ and the Company ...
LiveWall Overview
LiveWall Overview The LiveWall displays messages, posts, and significant stats from all modules of nCompass in the form of widgets. These widgets enable the user to get a summary of important modules. The left side menu displays the modules in a ...
Viewing the LiveWall
Viewing the LiveWall Following is the list of items displayed on the LiveWall: The user can filter the LiveWall Posts by the following two types of filters- Posts Type Filter Type filter can filter the posts by their types, as shown in the image ...
How to Mark a LiveWall Post as Read
How to Mark a LiveWall Post as Read From the messages/posts displayed on LiveWall, a user can read the details of a particular message/post by simply clicking on it. The complete message details will be displayed in a new area. The user can perform ...
How to Create a Corporate Post
How to Create a Corporate Post Corporate posts can only be created and viewed by corporate users. They are used to intimate other corporate users with specific updates. The user can create a ‘Corporate Post’ by clicking on the ‘New Post’ option in ...
Corporate User LiveWall Experience
Corporate User LiveWall Experience Step 2: Review Live Wall Presentation Was this article helpful? Yes No Related articles Tickets How to Create a Corporate Post Corporate Info Understanding the Owner's Experience User Details
Corporate User LiveWall Experience
Corporate User LiveWall Experience Step 2: Review Live Wall Presentation
Tickets
Get familiar with Help Desk Ticketing System. The label of the modules can be renamed. As you see we have changed the Help Desk to Solution Center for this example. **To edit the name of this module, or any other locate the Theme Settings tab until ...
Understanding the Owner's Experience
Understanding the Owner's Experience Familiarize Yourself With the Franchisee User Experience